Software Renewals Specialist

About the role

Tana, a Nairobi-based start-up that trains young people in Africa for tech and data roles and places them in full-time remote positions with companies in North America and Europe, is hiring a Software Renewals Specialist. You will manage existing customers' software contract renewals for a global software company, guiding customers through the renewal process, preparing quotes and coordinating purchasing paperwork within approved guidelines.

Key responsibilities

• Own the end-to-end renewal process for an assigned global portfolio, contacting customers before renewal to confirm needs, timelines and purchasing processes.
• Prepare renewal quotes using approved pricing guidelines, negotiate price and terms within defined limits and obtain internal approval for concessions where required.
• Work with customer purchasing teams to obtain purchase orders, complete vendor forms and resolve paperwork blockers, accounting for regional purchasing practices.
• Coordinate quotes, pricing and order processing with channel partners and distributors on partner-led renewals.
• Identify expansion opportunities with the Account Manager and escalate renewal risks, requests outside approved limits, contract changes and customer concerns.
• Maintain accurate renewal opportunities in Salesforce, provide weekly forecasts and flag at-risk renewals early.
• Use templates, follow-up sequences and automation to manage high volumes, and recommend improvements to renewal guidelines and processes.
• Meet or exceed renewal rate, on-time renewal and retained annual recurring revenue targets.

Required profile

• 2+ years of experience in a role close to purchasing processes, such as sales, renewals or account management, with clear examples of personal involvement.
• Working knowledge of how purchases move forward, including approvals, purchase orders, vendor onboarding or procurement discussions.
• Comfort discussing pricing and terms with customers and handling pushback professionally; negotiation experience is helpful but not required.
• Judgement on when to hold an agreed boundary and when to escalate a request for support or approval.
• Strong organisation and attention to detail, able to manage many concurrent transactions, deadlines and follow-ups.
• Clear, professional written and verbal communication with customers and partners.

Nice to have

• B2B software or technology experience.
• Track record of meeting renewal, retention or revenue targets.
• Salesforce or similar CRM and quoting tools experience.
• Experience with channel partners, resellers or distributors, and SaaS or subscription renewals.
• Cybersecurity or networking industry experience.
• Familiarity with quote configuration, pricing tools, deal approval processes or contract management.
• Additional languages supporting customers in Europe, the Middle East, Africa or Asia-Pacific.

The position is remote (based in Kenya), with working hours of 12:00 PM - 9:00 PM EAT. Selected candidates are hired by Tana and embedded full-time with the client.