Specialist - Supply Chain Operations & Contract Performance

About the role

Safaricom is looking for a Specialist in Supply Chain Operations and Contract Performance, reporting to the Senior Manager, Supply Chain Operations. The role drives operational procurement excellence, supplier performance management, contract governance and end-to-end supply chain execution across the Safaricom Group. It coordinates business units, suppliers, logistics teams and procurement stakeholders, and ensures supply chain processes stay agile, digitally enabled and customer focused.

Key responsibilities

• Manage day-to-day supply chain and procurement operations, service levels, delivery commitments and operational issues affecting supply continuity.
• Coordinate activities between sourcing, suppliers and logistics teams, and ensure compliance with supply chain policies and procedures.
• Manage supplier onboarding, qualification, performance monitoring, records, due diligence, risk assessments and corrective action plans.
• Administer supplier contracts, track commitments and performance, maintain contract documentation, support renewals and amendments, and lead contract close-outs.
• Monitor operational KPIs, develop performance reports and dashboards, set contract-specific SLAs and metrics, and escalate material service delivery issues.
• Lead change management, process improvement, automation and digitization initiatives, and support SCM transformation.
• Uphold the company code of conduct and safety, health and wellbeing policies.

Required profile

• Bachelor's degree in Supply Chain Management, Procurement, Commerce, Business Administration or a related field.
• Professional certification such as CIPS, CPSM or equivalent preferred.
• Minimum 5-8 years' experience in procurement, supply chain operations or sourcing, including operational procurement and supplier management.
• Experience supporting tender management and contract administration; experience in telecommunications, technology or large enterprise environments is an added advantage.

Required skills

• Strong understanding of procurement governance and sourcing processes.
• Knowledge of supplier performance management practices.
• Experience using ERP and procurement systems.
• Analytical and problem-solving abilities, stakeholder management and communication skills, and ability to manage multiple priorities in a fast-paced environment.

To apply, candidates update their profile on the recruitment portal, enter their work experience and submit their resume.