Strategic Account Specialist

About the role

The Strategic Account Specialist will be the primary point of contact for high‑value client accounts, handling everything from reservations to complex billing cycles. This remote, full‑time position balances high‑touch customer support with rigorous administrative tracking.

Key responsibilities

• Serve as the main contact for strategic accounts, managing inbound calls, digital messages, and internal communications.
• Process new and pending reservations, verify pricing, and coordinate fleet logistics.
• Oversee recurring monthly billing, monitor collections, and enforce overdue protocols.
• Synchronize billing dashboards, generate invoices, and follow up on outstanding balances.
• Collaborate with partner facilities on vehicle returns, extensions, and post‑return inspections.

Required profile

• 2+ years of experience in account management, customer service, billing administration, or accounts receivable.
• Experience in car rental, automotive, fleet logistics, or insurance replacement is highly preferred.
• Strong organizational skills with the ability to meet strict daily, weekly, and monthly timelines.

Required skills

• Proficiency with complex CRM software.
• Ability to navigate central billing dashboards and fleet management systems.

What we offer

• Permanent work‑from‑home arrangement.
• Immediate hiring and health insurance coverage for eligible locations.