Supervisor Property Executive (Tele Sales & Research)

About the role

The Supervisor Property Executive leads a tele‑sales team and oversees the research function, ensuring a steady pipeline of high‑quality property leads. This role drives productivity, quality, coaching and continuous improvement while collaborating with real‑estate advisors and HR.

Key responsibilities

• Lead daily tele‑sales operations, monitor attendance, punctuality and schedule adherence.
• Conduct huddles, one‑on‑one coaching sessions and performance reviews.
• Achieve activity, quality and conversion KPIs and review calls for structured coaching.
• Identify training needs through KPI analysis and coordinate training with HR and Quality Analysts.
• Design and deliver refresher training, role‑plays and SOP updates; support onboarding of new Property Executives.
• Oversee Research Property Executives to ensure timely delivery of accurate, call‑ready leads.
• Maintain Salesforce as the system of record and coordinate with Real Estate Advisors to improve conversion.
• Drive continuous process improvement, compliance and exception recording.

Required profile

• Higher Diploma or Bachelor’s degree in Business Administration, Sales, Marketing, Communications, Real Estate or related field.
• Minimum 3 years experience in tele‑sales or contact‑centre operations.
• At least 1 year experience in a supervisory, coaching or team‑lead capacity.
• Proven ability to manage performance, coach staff and implement process improvements.

Required skills

• Salesforce CRM
• Microsoft Office Suite
• Microsoft Teams
• WhatsApp Business (company devices)
• Exotel – Ameyo telephony platform
• Exception Recording Tracker
• Telephony platform

What we offer

• Office‑based role at Tatu City with a standard 8:00 AM‑5:00 PM shift.
• Opportunity to lead a high‑performing tele‑sales team in the real‑estate sector.
• Access to training programs, SOP development and continuous improvement initiatives.