Swahili‑Speaking Partner Relations Manager

About the role

We are seeking a motivated Swahili‑speaking professional to join our Partner Relations team. The role focuses on retaining and growing partner relationships, enhancing loyalty and maximizing lifetime value for the company.

Key responsibilities

• Develop and implement partner retention strategies aligned with the company’s overall strategy.
• Act as the main contact for partners, providing personalised support and fostering strong relationships.
• Monitor partner satisfaction, gather feedback and use it to improve experiences and tailor initiatives.
• Analyse partner behaviour to identify upselling and customisation opportunities.
• Communicate product updates, promotions and marketing messages effectively to partners.
• Share ideas for platform improvements with the Business Development team.
• Stay informed on industry trends, competitive landscape and best practices in partner retention.
• Undertake any other relevant tasks as assigned.

Required profile

• Bachelor’s degree in a business‑related field.
• At least 2 years of experience in a similar role.
• Relevant experience in the financial services sector is a plus.
• Fluent Swahili speaker with excellent oral and written English skills.
• Ability to work autonomously, under pressure and build strong business relationships.

What we offer

• Attractive remuneration package.
• Intellectually stimulating work environment.
• Continuous personal development and international training opportunities.