Technical Consultant – Observability and IT Automation

About the role

Envision Global, a Nairobi-based technology and IT professional services firm and Red Hat Premier Partner and IBM Platinum Partner, is hiring a Technical Consultant for its Observability and IT Automation practice. The role covers presales, implementation and support, end to end, based in Nairobi with travel to customer sites in the region as necessary. You will help win customers and deliver projects.

Key responsibilities

• Presales: run discovery workshops, give demonstrations of observability, network performance monitoring, automation and FinOps use cases, plan and run proofs of concept, design and size solutions, write technical proposal sections and help build business cases.
• Deployment: install, configure and integrate observability platforms, build dashboards, alerts, service maps and reports, integrate with ITSM, event management, log platforms and CMDBs, automate with Ansible playbooks and Terraform modules, follow a structured delivery method and train customer administrators and users.
• Support: provide second- and third-line support, diagnose and resolve issues, plan upgrades, patches and health checks, take part in service reviews and join an on-call rotation for critical customers.
• Grow the business unit: keep the demonstration and lab environment current, write reusable assets such as installation guides, standard dashboards, playbooks and PoC scripts, share knowledge and help train new consultants.

Required profile

• At least 4 years in infrastructure, operations, site reliability or monitoring roles, including customer-facing deployment or end-user support.
• Degree in computer science, engineering, IT or a related field, or equivalent experience.
• Preferred: presales experience, exposure to FinOps, and experience in banking, telco or other regulated, high-availability environments in East Africa.

Required skills

• Hands-on experience with a major observability platform (Dynatrace, IBM Instana/SevOne, Datadog, Splunk, AppDynamics, New Relic, Elastic).
• Solid Linux and Windows server knowledge, networking basics, virtualization and at least one public cloud provider (AWS, Azure, GCP).
• Familiarity with Kubernetes or OpenShift, and scripting in Python, Bash or PowerShell.
• Preferred: Red Hat Ansible, HashiCorp Terraform, ITSM tools such as ServiceNow, and presales experience.

To apply, send your CV, LinkedIn profile link and cover letter by email with the subject line "Technical Consultant – Observability and IT Automation - [Your Name]"; the deadline is 10 November 2026.