Technical Support Specialist - Payroll & HR Systems

About the role

A remote Technical Support Specialist is needed to support users of payroll, HCM, PEO and similar systems. The role helps resolve technical issues while keeping a positive client experience, and suits someone who enjoys troubleshooting and supporting critical payroll and HR processes. The schedule is Monday to Friday, 7:00 AM to 4:00 PM CST, and 1 year of experience is required.

Key responsibilities

• Provide technical support for payroll and HR software platforms.
• Troubleshoot and resolve issues on payroll processing, employee records, system configuration and platform functionality.
• Answer client questions by email, phone and ticketing systems, and document cases, resolutions and steps taken.
• Escalate complex issues to internal teams and track requests for timely resolution.
• Help users navigate the system, adopt features and follow best practices.
• Work with implementation, operations and product teams to improve the customer experience.

Required profile

• At least 1 year of experience in technical support, help desk, customer support or a related role.
• Experience with payroll, HCM, PEO, HRIS or similar workforce management platforms.
• Basic understanding of payroll processes and HR operations.
• Strong troubleshooting, problem-solving and customer-service skills, with good verbal and written communication.

Required skills

• Payroll systems and HCM platforms
• PEO experience
• Ticket management
• HR technology