Tour Consultant

About the role

Gemfinders Safaris is a tour operator based in Nairobi offering tours and safaris across East Africa. It is looking for an experienced Tour Consultant to advise clients, design custom itineraries and help them book tours, safaris and travel services, from first inquiry through to post-trip follow-up.

Key responsibilities

• Engage with clients to understand their travel preferences and requirements.
• Design personalized itineraries for individual and group tours, highlighting the best attractions and experiences in East Africa.
• Provide detailed information on destinations, accommodations and activities for each tour package.
• Coordinate bookings for accommodations, transportation, safaris and other travel services.
• Keep clients' arrangements running smoothly by addressing issues before, during and after the tour.
• Stay informed on travel trends, new destinations and safari options in East Africa.
• Build and maintain strong relationships with clients, suppliers and partners.
• Handle customer inquiries and resolve issues professionally and on time.
• Create engaging content and post regularly on social media to promote tours and grow the brand online.
• Promote and sell additional services such as travel insurance, optional activities and special tours.

Required profile

• Proven experience in the travel and tourism industry.
• In-depth knowledge of East African destinations, wildlife, safaris and cultural experiences.
• Excellent communication and customer service skills, strong organization and attention to detail.
• Ability to work under pressure and handle multiple tasks at once.
• Fluent English; knowledge of additional languages is a plus.
• A passion for travel and for giving clients exceptional experiences.
• Preferred: a degree or diploma in Tourism, Hospitality or a related field, and previous experience as a tour consultant or in tour sales/marketing.

Required skills

• Proficiency in travel booking systems
• Microsoft Office Suite