Tour Consultant – Nairobi

About the role

A leading travel and tour company, recruited through Summit Recruitment and Search Africa, is looking for an experienced Tour Guide Consultant in Nairobi. The role covers planning, organizing and leading engaging tours while delivering excellent customer service to travellers. The ideal candidate has a strong passion for tourism, excellent communication skills and in-depth knowledge of Kenya's top attractions, culture and history.

Key responsibilities

• Design and customize tour packages according to client preferences, budgets and travel seasons.
• Lead guided tours, sharing historical, cultural and geographical knowledge of the destinations.
• Handle inquiries, bookings and travel arrangements, coordinating itineraries smoothly.
• Build relationships with hotels, transport providers and local attractions.
• Ensure safety protocols are followed and help travellers with issues or emergencies.
• Stay up to date with tourism trends, destinations and regulations.
• Maintain records of tour activities, customer feedback and operational expenses.

Required profile

• Degree in Tourism, Hospitality or a related field.
• Minimum 4 years' experience as a tour guide, travel consultant or in a similar tourism role.
• Strong knowledge of Kenya's tourist destinations, wildlife, cultural sites and local customs.
• Customer-focused, friendly, outgoing and professional.
• Ability to handle travel logistics, solve problems and deal with emergencies.

Required skills

• Proficiency in the MS Office suite and experience with travel booking software is an advantage.

Applicants apply through the recruiter's application form. The recruiter states that it cannot reply to every application and that candidates who do not hear back within two weeks should consider other openings.