Training Manager - Electric Business

About the role

Burn is looking for a Training Manager in Nairobi to lead the global training agenda for its Electric business. The role ensures consistent, effective and commercially relevant training across markets, owning content, standards, rollout and performance tracking, while giving functional guidance to in-country Training Officers who report to their Country Managers. Training must support product usage, customer adoption, repayment where applicable, customer experience and accurate carbon messaging.

Key responsibilities

• Develop and maintain the global Electric training strategy, standards and annual plan, and keep content current, standardized and localized.
• Own the rollout of HQ training content and updates to country teams, and run Train-the-Trainer programs.
• Coach in-country Training Officers and set standards for onboarding, refresher training, assessments and certification.
• Ensure training covers product demonstration, PayGo processes, troubleshooting and customer education tools.
• Train teams to communicate approved carbon, climate and clean-cooking messaging accurately.
• Define and track global training KPIs, report regularly and drive at least two measurable improvement initiatives per quarter.
• Partner with Sales, Product, CX, Operations, Carbon and Country Managers on new products, process and system changes.

Required profile

• 5+ years in Learning & Development, Training Management, Sales Enablement or a related field.
• Experience designing and scaling training programs across multiple markets.
• Strong understanding of adult learning, instructional design and Train-the-Trainer approaches.
• Project management, communication, stakeholder management and coaching skills.
• Data-literate, able to define KPIs and measure training effectiveness.
• Experience in clean energy, electric cooking, PayGo or carbon markets is an advantage.