Tupande Zone Supervisor (Ntmaru and Oldanyati)

About the role

One Acre Fund's Kenya program, operating under the local brand Tupande, is seeking a Zone Supervisor for the Ntmaru and Oldanyati area. The role suits a people leader with strong commercial and analytical skills who will drive sales, repayment and operational excellence while maximising farmer impact across the zone.

Key responsibilities

• Achieve the zone's sales, repayment, customer, impact, high-value crop, crop buying, tree and poultry targets.
• Lead weekly zonal team meetings, train agents and Duka Assistants, and manage clear weekly work plans with tracked targets.
• Travel regularly across the territory to monitor performance, coach staff and support them in reaching targets.
• Support recruitment, onboarding, training and performance management of Tupande Agents, Duka Assistants, aggregation staff and short-term contract staff.
• Oversee Duka performance, daily customer service, sales, stock, data entry and cash handling, and review controls and records regularly.
• Step into Duka or Buying Center operations when needed to resolve issues or provide temporary support.
• Oversee high-value crop activities: enrollment, planting, farm visits, monitoring, harvesting, quality checks, collection and buying.
• Oversee farmer training, crop buying and payment tracking, and resolve or escalate farmer concerns.
• Oversee tree nursery and poultry brooding operations at the Stawi station, including production planning, seedling and chick care, inventory, quality and survival rates, and ensure records are complete and accurate.
• Support local sales campaigns, farmer meetings, product demonstrations and marketing activities.
• Work with the Area Coordinator and other teams, maintain accurate records, submit timely reports on zone performance and risks, and comply with policies on customer protection, cash, inventory, data and crop quality.

Required profile

• Diploma and higher education from a recognised institution.
• At least three years of experience in sales, agriculture, retail operations, customer service or team supervision.
• Willingness and ability to travel regularly throughout the zone and work closely with small-scale farmers.
• Experience managing a team and supporting individuals to meet performance targets.
• Fluency in the relevant local language and strong connections to the farming communities served.
• Only open to Kenyan citizens or permanent residents.

Required skills

• Use of computers, tablets, Google Workspace and the role's applications.
• Interpretation of sales, repayment, inventory, production and crop buying information to guide team performance.
• Problem-solving, decision-making and record-keeping, with attention to detail.
• Basic knowledge of agronomy is preferred.

What we offer

• Weekly check-ins with the manager, mentorship and training programs, and career reviews every six months.
• Health insurance and paid time off.