USA Client Relations & Recruitment Coordinator

About the role

Career Directions Limited is looking for a USA Client Relations & Recruitment Coordinator in Nairobi, working a hybrid schedule (Monday to Friday, 40 hours per week) with flexibility to cover U.S. business hours. The role sits under the Field Director / CEO and combines sales support, client relationship management, recruitment, candidate presentation and onboarding coordination.

Key responsibilities

• Take part in sales, discovery and strategic planning calls with U.S. clients, turn their needs into job descriptions and recruitment briefs, and build lasting client relationships.
• Coordinate recruitment searches, review applications, screen and interview candidates, and recommend suitable ones.
• Prepare shortlisted candidates for client presentations and coordinate interviews, then gather client feedback.
• Support onboarding by confirming working arrangements, equipment and systems, and follow up after placement.
• Represent the firm at presentations, networking events and business development activities.

Required profile

• Bachelor's degree in Business Administration, Human Resources, Communications, Marketing, Management or a related field.
• 2-3 years of experience in recruitment, sales support, business development, client relations, account management, staffing or HR.
• Client-facing experience, preferably with U.S. or international clients; previous experience with U.S. companies is strongly preferred.
• Excellent written and spoken English, with a U.S. or U.K. accent preferred; availability during U.S. business hours.

Required skills

• Google Workspace and Microsoft 365, Zoom, Google Meet, Slack, WhatsApp, and project management tools such as Trello, Asana, Monday.com or ClickUp.
• ATS and CRM systems, electronic signatures (e.g. DocuSign), and LinkedIn and job boards.
• Ability to learn new software quickly.

What we offer

• Final compensation depends on experience, qualifications and client-facing exposure.
• Hybrid work flexibility and professional development and training.
• Career growth within an international organization.