Virtual Assistant – Property & Airbnb Management

About the role

As a Virtual Assistant at CEFAS LTD, you will support day‑to‑day property management for Airbnb and other short‑stay rentals, handling guest communications, bookings, maintenance coordination and administrative tasks.

Key responsibilities

• Communicate with team members (Property Managers, Directors) via WhatsApp, Email, phone and video calls, and organise daily tasks using Monday.com.
• Manage booking requests, guest payments, deposits and declined transactions through Hostaway and Stripe, and answer inbound guest calls via Dialpad.
• Handle guest communications across OTA channels (Airbnb, Booking.com, VRBO, Hostaway) and coordinate special requests with cleaning and maintenance teams.
• Log and follow up on maintenance jobs, order consumables and goods, and work with contractors and letting agents.
• List new properties and edit existing listings on OTA platforms, connect them to Hostaway and optimise bookings.
• Create and maintain a business operations manual documenting processes and procedures.
• Process invoices, expenses and filing for clients, contractors and directors.
• Collect sales and expense data to produce monthly KPI and performance reports for property owners.
• Perform ad‑hoc tasks such as spreadsheet creation, meeting transcription and social‑media content research.

Required profile

• Fluent English communication skills.
• Comfortable using digital tools such as Monday.com, Hostaway, Stripe, Dialpad and Microsoft Office.
• Detail‑oriented with the ability to manage payments, deposits and documentation accurately.
• Proactive in coordinating with guests, cleaners, contractors and property managers.

Required skills

• Hostaway channel‑manager platform.
• Stripe payment processing.
• Monday.com task management.
• Dialpad telephone system.
• Microsoft Excel for reporting and data handling.
• Experience with OTA platforms (Airbnb, Booking.com, VRBO).