Zone Supervisor – Retail Operations (Karatina)

About the role

One Acre Fund is looking for a Zone Supervisor to lead retail operations in the Karatina zone. The role involves managing a team of Duka Assistants and Field Agents, driving sales, repayments and impact, and ensuring high‑quality service to smallholder farmers.

Key responsibilities

• Achieve sales, repayment and impact targets for the zone.
• Manage multiple channel performance throughout the business cycle and act as primary contact for zonal performance.
• Provide technical support and training to Duka Assistants and Field Agents, including weekly meetings.
• Oversee inventory ordering, data entry, merchandising and control environment at the Duka.
• Supervise poultry and tree nursery activities with reporting to the Tree Advisor.
• Hire, train and manage performance of the zone team.
• Plan promotional programs and assist customers in understanding their needs.

Required profile

• 3+ years of experience in sales, partner or channel management, preferably in retail.
• Tertiary education and fluency in English and Kiswahili.
• Proven ability to work toward strategic goals and collaborate within a team.
• Excellent customer‑service and communication skills.

What we offer

• Health insurance.
• Paid time off.