Administrative Manager

About the role

The Administrative Manager will lead the back‑of‑house operations of iStore, Africa’s largest Apple Premium Reseller. You will ensure that store processes run smoothly, risks are minimized and both team members and customers receive a high‑quality experience.

Key responsibilities

• Oversee daily administrative and operational activities across multiple iStore locations.
• Lead and develop store teams, providing feedback and coaching to maintain performance standards.
• Ensure compliance with iStore policies, standard operating procedures and risk‑management guidelines.
• Continuously review and improve systems, processes and matrix‑management structures to align with business objectives.
• Drive store targets, monitor performance metrics and support retail sales initiatives.

Required profile

• Completed Kenya Certificate of Secondary Education (KCSE); tertiary qualification is a plus.
• 5+ years of experience leading teams in a high‑turnover, complex retail environment.
• Proven track record of delivering excellent customer experience and achieving store results.
• Ability to work quickly, adapt to change and think strategically.

Required skills

• Retail operations management.
• Matrix management and cross‑functional collaboration.
• Strong analytical and problem‑solving abilities.