Administrator (Stock & Accounts) – Nairobi Branch

About the role

A leading supplier of industrial packaging and processing solutions, represented by Summit Recruitment & Search, is looking for an Administrator (Stock & Accounts/Operations) to support the efficient running of its Nairobi branch. The successful candidate will oversee stock control, order processing, customer support and administrative operations, ensuring inventory accuracy, timely order fulfilment and good customer service.

Key responsibilities

• Manage inventory by monitoring stock levels, coordinating replenishment, receiving and verifying deliveries, reconciling, keeping accurate records and supporting stock takes and audits.
• Process customer orders: prepare quotations, invoices and delivery notes, coordinate picking and dispatch, and resolve order fulfilment issues.
• Provide customer service: respond to inquiries, handle complaints and returns, process credit notes and maintain client relationships.
• Coordinate pricing and procurement support by preparing quotations for consumables, spare parts and services and liaising with technical teams and suppliers.
• Maintain branch administration and reporting: prepare stock reports, update inventory and customer records, support debtor follow-ups and ensure compliance with company procedures and business systems.

Required profile

• Bachelor's degree or diploma in Business Administration, Supply Chain Management, Procurement, Logistics, Commerce or a related field.
• Previous experience in stock control, inventory administration, warehouse administration or operations administration.
• Demonstrated experience in inventory management, order processing and customer service.
• Excellent organisational skills, with strong attention to detail and accuracy.

Required skills

• Hands-on experience using an ERP or inventory management system.
• Strong proficiency in Microsoft Excel and Microsoft Office applications.