Agent Welfare Lead - East Africa

About the role

Sun King is looking for an Agent Welfare Lead for East Africa based in Nairobi, Kenya. The role provides strategic guidance to Agent Welfare Associates so their activities align with HR and broader company goals, reviews agent and field data to find root causes of issues, and prepares monthly and quarterly dashboards for HR, sales and business stakeholders. It also works with cross-functional teams to turn insights into corrective action plans.

Key responsibilities

• Give strategic direction and people-focused guidance to Agent Welfare Associates, fostering a team environment that supports professional development.
• Oversee the collection and review of agent and field data to identify root causes and recurring concerns, and apply insight-led approaches to improve agent welfare.
• Prepare clear monthly and quarterly dashboards highlighting key metrics, incident prevalence, risks and trends.
• Work with HR, sales, operations and other functions to develop and implement corrective action plans.
• Monitor and report on incidents and risks, and put in place proactive measures to reduce risk and improve agent welfare and satisfaction.
• Help develop and improve agent welfare policies and procedures, keeping them clear, current and aligned with company policy, industry standards and legal requirements.

Required profile

• At least 5 years of professional experience in human resources management, focused on employee welfare, relations and engagement.
• At least 2 years of experience guiding or coordinating a team.
• A professional certification or degree in HR Management.

Required skills

• Strong data interpretation and strategic thinking skills.
• Excellent communication and relationship-building skills, able to engage diverse stakeholders.

What we offer

• Professional growth in a dynamic, rapidly expanding, high social-impact industry.
• An open-minded, team-centred culture with a multicultural experience.
• Structured, tailored learning and development programs through the Sun King Centre for Growth.