Assistant Director, ICT

About the role

The National Transport and Safety Authority (NTSA) is recruiting an Assistant Director, ICT for a full-time, on-site position in Nairobi. The office holder provides technical support for the IT infrastructure, communications and mobilization systems, including their architecture, functionality and security, and manages the day-to-day operations of the IT Infrastructure Team so that an effective, efficient and best-value IT service is delivered.

Key responsibilities

• Manage customer requirements and expectations, and implement action plans to improve the customer IT experience
• Ensure the team develops, documents, reviews and improves operational processes in line with ISO 27001 and ITIL standards
• Keep the IT infrastructure secure and manage privileges proactively
• Manage contracts and relationships with external suppliers and support organizations
• Manage major IT infrastructure projects through their full lifecycle, monitoring costs, timescales and resources
• Oversee the lifecycle planning, installation, testing, upgrading and control of configuration items, including software, hardware and firmware assets
• Investigate and resolve incidents and problems in line with Service Level Agreements
• Assess, analyze, document and implement changes to configuration items
• Design, implement, maintain and test contingency plans for systems, data and components
• Maintain the Enterprise Architecture under the guidance of the Adviser, Infrastructure & Architecture
• Securely configure, deploy, test and analyze cloud, network and server components
• Work with facilities management on environmental requirements for on-premise infrastructure and handle day-to-day configuration, administration and monitoring
• Evaluate the efficiency of infrastructure services and monitor business-critical processes, including decommissioning at end of life

Required profile

• At least 12 years of relevant work experience, three of which at a supervisory or management level in a large organization or comparable position
• Bachelor's degree in Computer Science, Information and Communication Technology, Electronics Engineering or equivalent from a recognized institution
• Master's degree in the same fields or equivalent
• Expert-level certification in an IT area such as database administration, network administration, cybersecurity, data analytics, helpdesk support or servers and storage
• Completed a leadership course of at least four weeks
• Demonstrated professional competence, administrative capability and initiative in IT management

To apply, submit a completed CV, copies of relevant certificates, testimonials and the National ID by post to the NTSA, quoting the job reference, by 5.00 p.m. on 1 December 2026.