Benefits Supervisor

About the role

An experienced professional in employee benefits, benefits administration, insurance operations, billing or account reconciliation is sought to lead key benefits operations in Kenya. The role is on-site, Monday to Friday, 08:00 AM to 05:00 PM CST, and requires advanced English (90-100%).

Key responsibilities

• Oversee employee benefits administration and reconciliations.
• Review and validate departmental KPIs and operational reports.
• Audit billing and reconciliation processes to ensure accuracy.
• Lead, mentor and support team members.
• Manage escalations and work with cross-functional teams.
• Conduct root cause analysis and implement process improvements.
• Monitor SLA and turnaround time compliance.
• Ensure quality control and adherence to operational procedures.

Required profile

• 4+ years of experience in benefits administration, employee benefits, insurance operations, billing or reconciliation.
• Previous leadership or supervisory experience.
• Experience managing KPIs, audits and process improvements.
• Excellent written and spoken English.

Required skills

• Intermediate accounting knowledge.
• Advanced Microsoft Office / Excel skills.
• Strong analytical, problem-solving and communication skills.