Branch Manager - Hurlingham

About the role

Absa is recruiting a Branch Manager for its Hurlingham branch. The role drives retail and business banking performance through strong branch leadership, team development, excellent customer experience and operational and controls rigor. It covers business growth (about 60% of time), internal controls and governance (about 15%), customer experience (about 15%) and capacity building and people management (about 10%).

Key responsibilities

• Implement business strategies, monitor branch performance and adjust execution plans, while managing portfolio risks in line with the bank's appetite.
• Lead the branch team to meet sales targets, transaction migrations, balance sheet growth and customer retention goals, and build relationships with the top 200 clients.
• Manage borrowing and non-borrowing accounts, and drive quality sales through unfunded accounts, uncollected credit cards and delinquency.
• Ensure the branch is open and closed within regulatory timelines, complies with KYC and AML processes, and meets audit ratings.
• Review service provider quotations and cost elements with the Branch Operation Lead, and collect all fees and commissions due to the bank.
• Maintain customer experience, respond to complaints and queries within set turnaround times, and keep customer data up to date.
• Develop staff through coaching, mentoring, performance feedback, training needs analysis and succession planning, and manage leave and disciplinary matters.

Required profile

• Bachelor's degree in a relevant discipline; postgraduate qualifications are an added advantage.
• At least 5 years of banking or financial services experience, including at least 3 years in branch management with a good track record.
• Prior experience in the banking industry, including supervisory or managerial roles.

Required skills

• Knowledge of computerized banking applications and spreadsheets.
• Good knowledge of lending procedures, investment options, regulatory compliance, risk management and customer relationship management.
• Detailed knowledge of operational and credit risk policies for retail and business banking.
• Understanding of banking regulations, audit standards and legislation, and of the regulatory reporting requirements of bodies such as the Central Bank of Kenya.