Camp Manager – Luxury Tented Camp, Masai Mara

About the role

A client, an upmarket safari company, is looking for a Camp Manager for its luxury tented camp in Masai Mara, Kenya. The successful candidate must have at least 5 years of managerial experience in a high-end lodge or tented camp, be a strong leader and very customer-oriented. The role covers guest experience, front-of-house management, standards, marketing, reservations, operations, human resources, repairs and maintenance, staff training, profitability and conservation liaison.

Key responsibilities

• Run the camp day to day and ensure all operational areas function properly
• Maintain effective communication with the team and head office
• Be accountable for product delivery and stock management
• Handle budgeting and financial management
• Monitor and oversee maintenance issues
• Prepare monthly management reports
• Complete weekly rosters and keep staffing levels correct
• Ensure health and safety and fire checks are done as required
• Keep the property appearance pristine and resolve guest complaints

Required profile

• Hotel Management degree or diploma from a reputable institution
• Over 5 years of experience in a 5-star lodge or tented camp
• Strong leadership, management and people skills, and ability to motivate others
• Excellent communication skills

Required skills

• Very good computer skills, including the MS Office suite
• Problem-solving approach

Candidates apply through the recruitment agency, which states that it cannot reply to every application and that candidates should check back after two weeks if they have not heard back.