Centre Manager - College

About the role

The Centre Manager manages, grows and drives the performance of the institution's training centre in Karen. The role covers day-to-day operations, learner experience, programme delivery, instructor coordination, sales and business development, staff performance and financial performance. The advertised salary is KShs 150,000-200,000.

Key responsibilities

• Oversee daily centre operations, including class schedules, room allocation, instructor availability and learner bookings, and keep the centre compliant with education, employment, health and safety requirements.
• Coordinate with language instructors, support their recruitment and onboarding, and monitor learner progress, attendance and course completion.
• Drive enrolment and revenue by attracting individual learners, corporates and institutions, following up leads and developing corporate training partnerships.
• Work with the marketing team on local campaigns, events and community engagement, and gather market intelligence on competitors and pricing.
• Monitor enrolments, sales, collections and expenses, prepare performance reports and support budgeting and forecasting.
• Lead and supervise centre staff, set performance objectives, run team meetings and identify training needs.
• Report regularly on enrolments, revenue, learner retention, instructor performance, customer satisfaction, the sales pipeline and centre expenses, and recommend improvements.

Required profile

• Degree in Business Administration, Education, Languages, Hospitality, Marketing, Management or a related field.
• Minimum 2-4 years' experience in language training, education, international education or a related service environment.
• Previous experience managing or coordinating a language training centre, institute, school or education-related operation.
• Experience managing instructors, trainers or academic teams.
• Experience in sales, business development and customer relationship management.

Required skills

• Strong administrative and organisational skills.
• Ability to manage budgets and monitor financial performance.

Candidates apply by sending their CV to the employer; interviews are held on a rolling basis until the position is filled.