Client Operations Manager – Logistics

About the role

The Client Operations Manager will oversee the receipt, inspection, documentation and hand‑over of all cargo arriving at the Nairobi site. The role ensures strict compliance with operational, quality and HSE standards while coordinating with clients, warehouse staff and the control tower.

Key responsibilities

• Receive and verify incoming cargo against delivery documents, inspect for quantity, condition and correct labeling.
• Inspect trucks for load security, lashing quality and HSE compliance before off‑loading.
• Coordinate truck arrivals and off‑loading schedules with clients, warehouse personnel and operations teams.
• Maintain accurate daily records, prepare regular receiving reports and ensure documentation is audit‑ready.
• Monitor performance metrics, suggest process improvements and participate in operational review meetings.

Required profile

• Diploma or Bachelor’s degree in Logistics, Supply Chain Management, Transport Management or related field.
• Minimum 2–3 years experience in cargo receiving, warehousing or transport operations, preferably in oil & gas or project cargo environments.
• Certificate in Logistics or Supply Chain Management is an advantage.
• Proficiency in Microsoft Office applications, especially Excel, Word and Outlook.
• Strong attention to detail and ability to report discrepancies promptly.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft Outlook