Cluster Assistant Learning & Development Manager

About the role

Accor is hiring a Cluster Assistant Learning & Development Manager in Nairobi, reporting to the Cluster Director of People & Culture. The role covers training needs analysis, delivery of learning programmes, quality reporting and coaching of supervisors and departmental trainers across two properties.

Key responsibilities

• Analyze training needs, create content and compile and update technical training manuals and tools
• Implement learning and development policies and annual individual development plans for all colleagues in the two hotels
• Coordinate the yearly performance management cycle, track development needs and issue certificates for completed programmes
• Compile course requirements, attendance and feedback, hotel inspection reports and monthly training, quality and business summaries
• Train and mentor departmental trainers, interview and select them, and run train-the-trainer programmes
• Run workshops, focus groups and internal technical training, and oversee the property induction and onboarding programmes
• Drive e-learning, follow up on external courses and track training attendance
• Track training needs from LQA audits, train operation teams on LQA standards and monitor guest feedback and staff performance
• Lead engagement activities, champion the Fairmont service culture and coach managers, supervisors and staff

Required profile

• 2-3 years' experience in L&D, HR or training coordination roles
• Bachelor's degree in Human Resources, Business Administration, Organizational Psychology, Hospitality Management or a related field
• At least 1 year of operational leadership experience in the hospitality industry
• Proven track record designing, delivering and evaluating training programmes and developing L&D strategies
• Certification as a Trainer or equivalent, such as the AccorHotels Academie Trainer Pass Dimension certification
• Experience working in 5-star hotels

Required skills

• Understanding of LQA standards and the Trust You system
• Ability to lead and manage a team of departmental trainers and middle management
• Strong communication and interpersonal skills
• Ability to drive innovation and change in L&D practices