Cluster Assistant Learning & Development Manager

About the role

Fairmont The Norfolk, a 5-star hotel in Nairobi since 1904, is hiring a Cluster Assistant Learning & Development Manager. Reporting to the Cluster Director of People & Culture, the role covers training needs analysis, delivery of internal and external training, quality reporting and coaching of supervisors and departmental trainers across the two properties.

Key responsibilities

• Analyze training needs, create and update training content and technical manuals, and implement learning and development policies
• Coordinate the yearly performance management cycle, track development needs and issue certificates for completed programs
• Compile course requirements, attendance and feedback, and prepare monthly training, quality and business summary reports
• Run workshops, focus groups and train-the-trainer programs, interview and select departmental trainers, and supervise internal technical training
• Oversee property induction and onboarding, ensure training follows the company Training Matrix, and drive e-learning
• Track training attendance, follow up on external courses (Area Learning Forums, ACCOR Academy) and close gaps found in LQA audits
• Support quality improvement, coach managers and supervisors, and deliver annual individual development plans

Required profile

• 2-3 years' experience in L&D, HR or training coordination roles
• Bachelor's degree in Human Resources, Business Administration, Organizational Psychology, Hospitality Management or a related field
• At least 1 year of operational leadership experience in the hospitality industry
• Proven track record designing, delivering and evaluating training programs and developing L&D strategies
• Experience working in 5-star hotels is required

Required skills

• Certification as a Trainer or equivalent, with knowledge of adult learning, instructional design, coaching and facilitation
• ACCOR Hotels Academie Trainer Pass Dimension certification or equivalent hospitality training accreditation
• Ability to lead and manage a team of departmental trainers and middle management
• Strong communication and interpersonal skills, and familiarity with LQA standards and hotel documentation