Complaints Management Officer II
Independent Policing Oversight Authority · Nairobi
Job description
About the role
The Independent Policing Oversight Authority is seeking a Complaints Management Officer II to receive, evaluate, and process public complaints concerning police misconduct. This full‑time position is based in Nairobi and plays a critical role in ensuring accountability and transparency within the police service.
Key responsibilities
- Implement strategies, policies, manuals, plans, standards and procedures related to complaints management.
- Receive, document, and process complaints, maintaining up‑to‑date records of all cases.
- Participate in inquiries and review meetings concerning police misconduct complaints.
- Collect and collate data for internal and external reports on complaints management.
- Implement risk mitigation measures and provide feedback to complainants on the status of their complaints.
Required profile
- Bachelor’s degree in Law, Criminology, Psychology, Social Sciences, Public Administration, Public Relations, Sociology or a related discipline from a recognised institution.
- Proficiency in computer applications.
Required skills
- Computer application proficiency (e.g., MS Office, data entry systems).
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Kenya.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 2 hours ago
Expires 1 month from now
10 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Independent Policing Oversight Authority
Nairobi