Credit Control Officer – Debt Recovery (3 Openings)
Yellow Pages Kenya · Nairobi
Job description
About the role
Yellow Pages Kenya is hiring three Credit Control Officers to manage overdue accounts, negotiate repayments and support recovery performance. The position offers a retainer plus commission structure.
Key responsibilities
- Follow up on overdue accounts and negotiate repayment arrangements.
- Maintain accurate records of collection activities.
- Resolve payment issues and disputes professionally.
- Work closely with internal teams to meet recovery targets.
- Monitor collection performance and provide regular recovery updates.
Required profile
- 2‑3 years proven experience in debt collection, credit control, customer service or a related role.
- Experience in micro‑finance institutions, money‑lending companies, SACCOs, fintech lenders or collections environments.
- Strong communication and negotiation skills.
- Ability to handle sensitive situations professionally.
- Results‑driven with a strong ability to meet collection targets.
- Good analytical and reporting skills.
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Published 3 days ago
Expires 1 month from now
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Yellow Pages Kenya
Nairobi
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