Customer Care / Marketing Representative

About the role

Jolearn Training College is looking for a Customer Care / Marketing Representative in Westlands, Nairobi. The role covers responding to student enquiries, guiding applicants through admissions and supporting recruitment activities.

Key responsibilities

• Respond to enquiries in person, by phone, email, WhatsApp and social media.
• Explain courses, entry requirements, fees and study modes accurately.
• Guide applicants through applications and admissions.
• Follow up prospective students and maintain accurate records.
• Support recruitment campaigns, outreach and college events.
• Assist with social media content and programme promotion.
• Handle complaints professionally and refer issues appropriately.
• Report on enquiries, follow-ups and recruitment outcomes.
• Maintain confidentiality and a professional college image.

Required profile

• Minimum certificate or diploma in Customer Service, Marketing, Communication, Business Administration or a related field.
• Excellent communication in English and Kiswahili.
• Strong customer service, interpersonal and organisational skills.
• Ability to follow up enquiries and work towards agreed enrolment targets.
• Admissions, customer care, sales or marketing experience is an added advantage.

Required skills

• Computer literacy.
• Familiarity with social media marketing.

Applications are made through the links on the company website.