Customer Care & Receptionist (Logistics)

About the role

Somtrade Limited is looking for a friendly and efficient Customer Care/Receptionist to join its Container Freight Station (CFS) in Mombasa. You will be the first point of contact for visitors and clients, ensuring a smooth front‑desk experience while supporting logistics operations.

Key responsibilities

• Manage front‑desk operations, greet visitors and answer incoming calls.
• Handle customer inquiries, provide timely information and direct requests to the appropriate department.
• Maintain and update customer records using the company’s CRM system.
• Coordinate with logistics teams to obtain status updates on shipments and import/export processes.
• Ensure the reception area remains organized and professional.

Required profile

• High school diploma; additional customer‑service certification is a plus.
• 1‑2 years of customer service experience, preferably in logistics or a related field.
• Strong verbal and written communication skills.
• Customer‑focused attitude with the ability to multitask in a fast‑paced environment.
• Basic understanding of logistics operations and import/export procedures.

Required skills

• Proficiency with CRM software.

What we offer

• Opportunity to work in a dynamic logistics hub at Mombasa Port.
• Professional development within a growing company.