Customer Engagement & Solutions Specialist

About the role

Pawa IT is looking for a versatile Customer Engagement & Solutions Specialist to bridge B2B tech sales, presales engineering, and client relationship management. Reporting to the CTO, you will drive the full sales cycle while delivering technical solutions that align with business goals.

Key responsibilities

• Identify high‑potential accounts using demand‑generation tools, LLMs and data analytics.
• Engage prospects early to assess technical architecture, budget and business drivers.
• Craft customized value propositions across African verticals and present them to C‑suite and IT leaders.
• Design and deliver demos and PoCs for GCP, Google Workspace, Cloud Security and AI tools, highlighting ROI and TCO.
• Lead end‑to‑end deal execution from proposal to contract negotiation and closure.
• Maintain post‑sale relationships, coordinate onboarding with Customer Success and feed market feedback to product teams.

Required profile

• 3–5 years of experience in a hybrid B2B tech sales, presales engineering and client‑engagement role.
• Bachelor’s degree in Computer Science, IT, Business Information Technology or related field.
• Proven ability to manage multi‑touchpoint customer journeys from discovery to expansion.
• Strong commercial drive and interpersonal charm to build lasting trust.

Required skills

• Google Cloud Platform (GCP) and Google Workspace
• AWS or Azure cloud services
• Cloud security and AI toolsets
• Large Language Models (LLMs) for demand generation
• Data analytics platforms
• CRM systems such as HubSpot and Salesforce

What we offer

• Competitive gross salary of KES 100,000 per month
• Full medical insurance for employee and dependants
• Free daily lunch on‑site
• Sponsored Google Cloud and Google Workspace certifications
• Mentorship from senior executives
• Standard Monday‑Friday, 8 AM‑5 PM onsite schedule