Customer Experience Agent
qazinitech · Nairobi
Job description
About the role
You'll be the voice of a client brand, measured on customer satisfaction and quality rather than ticket volume.
Key responsibilities
- Resolve customer questions across chat, email and phone.
- Write clear, friendly replies using the client’s tone.
- Escalate bugs and edge cases with clean notes.
- Suggest improvements to help‑centre articles.
Required profile
- Excellent spoken and written English.
- Patience and a problem‑solving mindset.
- Willingness to work rotating shifts.
- Second language (French, Arabic or German) is a plus.
Required skills
- Experience with Zendesk, Intercom or Freshdesk.
What we offer
- Private medical cover for you and your dependants.
- Pension contribution on top of statutory NSSF.
- 21 days paid leave plus public holidays.
- Paid training through the QaziniTech academy.
- Documented career ladder with published pay bands.
- Modern Nairobi office, laptop and backup power provided.
- Transport support for night shifts.
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Published 8 hours ago
Expires 1 month from now
18 views · 0 interested
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qazinitech
Nairobi