Customer Experience Coordinator

About the role

We are looking for a Customer Experience Coordinator to manage the end‑to‑end journey of our clients, from the first enquiry through to delivery. You will act as the central point of contact, ensuring smooth communication between customers, production and dispatch teams.

Key responsibilities

• Prepare quotations, sales orders and invoices.
• Manage customer communication throughout the order process.
• Track production orders and coordinate dispatch and deliveries.
• Monitor lead times and proactively update customers.
• Maintain accurate customer and order records.
• Assist with stock takes and general administration.
• Identify and suggest improvements to the customer experience and internal processes.

Required profile

• Minimum 3 years experience in customer service, sales administration or account coordination.
• Excellent written and verbal communication skills.
• Strong organisational abilities and attention to detail.
• Ability to handle multiple tasks simultaneously and follow through to completion.
• Proactive, reliable and calm when priorities shift.

Required skills

• Google Workspace
• Microsoft Office
• Xero (advantageous)