Customer Relationship Specialist

About the role

Essential Ingredients (Ei) is seeking a Customer Relationship Specialist to deliver personalized, white‑glove service to its top‑tier accounts. The role works closely with Sales and Supply Chain to exceed customer expectations and create memorable "WOW" moments.

Key responsibilities

• Build strong relationships and trust with customers through open, interactive communication, providing real‑time information on product availability and shipments.
• Provide white‑glove service, anticipate customer needs, and proactively resolve issues.
• Partner with Account Managers and Supply Chain to develop creative solutions that exceed expectations.
• Maintain accurate records and coordinate with internal teams to ensure timely delivery and issue resolution.

Required profile

• Demonstrates a positive, empathetic, and professional attitude toward customers and coworkers.
• Excellent organizational skills, able to prioritize multiple tasks without dropping any.
• Motivated by serving customers, solving problems, and leading with empathy.
• Strong communication skills, capable of de‑escalating situations in person, over the phone, or by email.

Required skills

• Proficiency with Microsoft Office suite.
• Ability to quickly learn and use Customer Relationship Management (CRM) software tools.