Customer Service Agent (Remote, Kenya)

About the role

Influx is looking for a detail‑oriented Customer Service Agent to join its global, 24/7 support team. You will handle inbound and outbound phone, email, and chat interactions for customers of various brands, ensuring a positive journey while meeting strict performance metrics.

Key responsibilities

• Manage high volumes of inbound/outbound phone, email, and chat contacts.
• Maintain up‑to‑date knowledge of client processes, guidelines, and policies.
• Liaise with internal departments to resolve customer issues.
• Communicate clearly and positively with customers, peers, and managers.
• Achieve KPIs for call handling, email, chat, CSAT, and QA.

Required profile

• Minimum 1 year of proven customer support or call‑center experience.
• Excellent written and verbal English with clear articulation.
• Strong problem‑solving, negotiation, and conflict‑resolution abilities.
• Willingness to work rotating shifts, including weekends.
• Empathetic, self‑motivated, and able to work in a fast‑paced environment.

Required skills

What we offer

• Full‑time remote work from home.
• Opportunity to serve clients in the USA, EU, and other regions.
• Learning and growth with high‑performing colleagues.
• Potential career advancement in a fast‑growing company.