Customer Service Agent (Remote, Kenya)

About the role

Influx is looking for a detail‑oriented Customer Service Agent to join its global, 24/7 support operation. The role is fully remote and serves customers in the USA, EU and other regions, handling inquiries via phone, email and chat.

Key responsibilities

• Manage a high volume of inbound and outbound phone, email and chat contacts, providing accurate assistance.
• Maintain strict call‑handling KPIs while delivering a positive customer journey.
• Continuously update knowledge of client processes, guidelines and policies.
• Liaise with other departments to resolve complex customer issues.
• Achieve performance targets for call handling, email, chat, CSAT and QA quotas.

Required profile

• Minimum 1 year of proven customer support or call‑center experience.
• Excellent written and verbal English with clear pronunciation and no strong accent.
• Strong problem‑solving, negotiation and conflict‑resolution abilities.
• Willingness to work a rotating 24/7 roster, including weekends.
• Track record of meeting KPIs and delivering high CSAT scores.

What we offer

• Full‑time remote work with flexibility to work from home.
• Opportunities to serve clients across the USA, EU and other markets.
• Extensive learning and career growth within a fast‑growing company.
• Supportive, high‑performing team culture focused on empowerment.