Customer Service Representative – Fashion Retail (Remote)

About the role

We are seeking a Customer Service Representative to join a fast‑growing online women’s fashion retailer. The role is fully remote and focuses on delivering high‑quality email support to shoppers, helping them navigate the brand’s collections and resolve any issues quickly.

Key responsibilities

• Handle 10–15 customer tickets per hour via email, ensuring timely and accurate responses.
• Use Gorgias (and Gorgias AI) to manage and triage support requests.
• Assist customers with order inquiries, returns, exchanges, and product information.
• Collaborate with the wider support team to share insights and improve processes.
• Maintain a minimum 90% quality score on all interactions.

Required profile

• Strong appreciation for fashion trends and the retail environment.
• Hands‑on experience with retail commerce platforms and CRM tools.
• Excellent written and verbal communication skills.
• Proactive, problem‑solving mindset with the ability to work independently.
• Openness to feedback and continuous improvement.

Required skills

• Gorgias (including Gorgias AI)
• Shopify

What we offer

• Performance rewards through the Club 90 recognition program.
• Remote work eliminates commuting, providing better work‑life balance.
• Internet allowance to support connectivity needs.