Customer Service Representative

About the role

Influx is seeking enthusiastic, voice‑capable agents to join a fast‑growing team that supports a client in the audio and in‑store media technology space. The role blends customer interaction, technical troubleshooting, and sales support for music streaming and sound‑management solutions.

Key responsibilities

• Handle inbound and outbound customer inquiries via voice channels.
• Support sales initiatives by identifying upsell opportunities during calls.
• Troubleshoot audio and streaming issues and guide clients to effective solutions.
• Maintain accurate records in CRM and internal systems.
• Provide courteous, professional responses and ensure proper monitoring of client accounts.
• Collaborate with internal teams to resolve technical or service‑related problems.

Required profile

• At least 5 of the following: prior voice‑based call‑center experience, strong English communication skills, CRM usage experience, technical troubleshooting ability, detail‑oriented record‑keeping, knowledge of music streaming platforms, fast learning and multitasking.
• Empathetic approach with the ability to understand and respond to customer needs.

Required skills

• Proficiency with CRM tools.
• Technical troubleshooting of audio/streaming issues.
• Familiarity with music streaming platforms such as Spotify and Apple Music.
• Basic knowledge of audio hardware (speakers, PA systems, amplifiers).

What we offer

• Work with a global, diverse team.
• Exposure to cutting‑edge audio technology and music streaming industries.
• Opportunities for career growth and professional development.
• Supportive, inclusive, people‑first culture.