Customer Service Representative

About the role

Duraco Specialty Materials, which supplies adhesive solutions and specialty materials, is hiring a Customer Service Representative to support its manufacturing operations. The role keeps communication between customers, account managers and plant teams clear, accurate and timely, and involves processing orders, coordinating shipping and invoicing, and resolving customer concerns about pricing, quality and delivery.

Key responsibilities

• Build and maintain positive relationships with customers, account managers and internal teams.
• Process customer orders accurately and enter them into the system each day.
• Coordinate accurate customer shipping and invoicing.
• Communicate customer complaints, changes in ship dates and other correspondence to the right departments.
• Maintain up-to-date customer information in company systems and prepare a daily report of incoming orders.
• Help resolve customer concerns about pricing or quality, process quotes and obtain raw material pricing.
• Handle requests for samples, brochures and literature.
• Support other Customer Service Representatives with related duties.

Required profile

• High school diploma or GED.
• Three years of customer service experience in a manufacturing environment.
• Ability to handle difficult or sensitive customer situations and follow through on commitments.
• Strong verbal, written and listening skills, with good planning, organization and time management.
• Attention to detail and ability to work through changing priorities.
• Basic math with whole numbers, common fractions and decimals.

Required skills

• Experience with CRM or database software, inventory and manufacturing systems, order processing systems, Microsoft Excel and word processing is preferred.

What we offer

• Durable medical, dental and vision insurance.
• Employer-paid life and disability insurance.
• Paid time off and paid holidays.
• 401k with employer match.
• Voluntary benefit options, skill development, cross-training and career advancement opportunities.