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Customer Success Representative – Interior Design & Construction

Valentori Investments Group Ltd · Nairobi

New
Onsite Mid 50,000 - 60,000 KES/month 🇬🇧 English

Job description

About the role

The Customer Success Representative will own the client experience throughout the interior design and construction project journey, acting as the primary coordination point from site‑visit booking through design, execution and handover. This role requires exceptional communication in English and Kiswahili and a solid understanding of interior‑design and construction processes.

Key responsibilities

  • Take over client coordination once a site visit has been confirmed and paid for.
  • Maintain consistent communication with clients throughout design, quotation, approvals, execution and handover.
  • Coordinate communication between clients and Sales, Design, Quantity Surveying, Procurement and Project Management teams.
  • Track client decisions, selections, approvals, variations and outstanding requirements.
  • Identify potential client concerns early and coordinate resolution before they escalate.

Required profile

  • Exceptional communication skills in English and Kiswahili.
  • Strong organization and follow‑through, able to manage multiple client projects simultaneously.
  • Proactive problem‑solving mindset with composure under pressure.
  • Previous experience in interior design, construction, renovations or a related built‑environment business.
  • Mature, confident, presentable and collaborative team player.

Questions fréquentes

Le salaire proposé pour ce poste est de 50-60k KES par mois. Le détail figure dans l'annonce.
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Published 1 hour ago

Expires 1 month from now

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Valentori Investments Group Ltd

Nairobi