Director of Operations

About the role

A law firm is seeking a highly experienced, results-oriented Director of Operations to lead its day-to-day business and drive performance across intake, legal operations, finance, administration, technology, human resources and client service. The role translates ownership's strategic vision into measurable goals, structured processes and accountable execution, and focuses on improving case velocity and operational efficiency.

Key responsibilities

• Translate business objectives into operational plans, drive strategic initiatives and quarterly priorities, and lead cross-functional teams
• Oversee daily operations of intake, administration, reception, finance, technology and legal support teams, and coordinate staffing and resources
• Analyze the personal injury case lifecycle, identify bottlenecks and set priorities by value, complexity and strategic importance
• Monitor cycle times, workload distribution, task aging and efficiency metrics
• Lead, mentor and coach department managers; run performance reviews, coaching and corrective actions; support hiring, onboarding and succession planning
• Develop and maintain operational dashboards and KPIs covering client service, intake conversion, workflow efficiency, staffing and financial performance
• Manage budgets, expenses, staffing costs and resource planning, and support forecasting, capacity planning and profitability
• Promote legal technology, automation and AI adoption, and lead process documentation and SOP development
• Oversee vendors, contracts and office facilities

Required profile

• Minimum 3-5 years of operations leadership experience, preferably in a law firm
• Experience leading managers and cross-functional teams, and managing budgets and financial reporting
• Preferred: personal injury or contingency-fee practice experience, legal operations or intake management background, and experience with Filevine or similar case management systems and AI tools such as EvenUp
• Bachelor's degree in Business Administration, Operations Management, Finance, Human Resources or a related field; MBA or similar advanced credentials preferred
• Full-time, onsite office presence five days a week

Required skills

• Proven ability to implement and manage Standard Operating Procedures (SOPs)
• Experience developing and monitoring KPI dashboards
• Proficiency in business systems, reporting tools and operational technology
• Strong leadership, coaching, analytical and communication skills