Employee Relations Specialist I
Teleperformance · Nairobi
Job description
About the role
The Employee Relations Specialist I will support a positive workplace environment by managing employee communications, engagement programs, and resolving relations issues. This role serves as the primary HR contact for assigned business units.
Key responsibilities
- Coach managers and employees through performance management and conduct training sessions to improve people skills.
- Investigate and mediate employee or supervisor complaints, ensuring compliance with labor laws and company policies.
- Prepare HR dashboards and metrics (attrition, headcount, engagement) and conduct trend analyses for strategic decisions.
- Partner with Learning & Development to coordinate training and support wellness initiatives.
Required profile
- Degree in Human Resources, Business Administration, Psychology or related field.
- 2‑5 years of HR generalist or HR Business Partner experience.
- Strong knowledge of HR laws and regulations, excellent interpersonal and stakeholder‑management skills.
Required skills
- Proficiency in HRIS systems.
- Data‑driven decision‑making and ability to manage multiple priorities with high attention to detail.
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Published 1 day ago
Expires 3 weeks from now
6 views · 0 interested
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Teleperformance
Nairobi