Enterprise Customer Project Manager

About the role

The Enterprise Customer Project Manager will lead the end‑to‑end delivery of large‑scale customer projects, ensuring they are completed on time, within scope and budget while meeting quality standards. You will act as the primary liaison between customers and internal teams, driving successful implementation of enterprise solutions.

Key responsibilities

• Manage the full project lifecycle from initiation through closure, coordinating internal resources and third‑party vendors.
• Serve as the main point of contact for customers, communicating progress, managing expectations and building strong relationships.
• Develop detailed project plans, schedules, milestones and resource requirements.
• Facilitate collaboration across engineering, operations, sales and support teams.
• Identify, mitigate and escalate risks and issues, handling scope changes as needed.
• Monitor project performance against KPIs, provide regular status reports and ensure proper documentation.

Required profile

• Bachelor’s degree in IT, Telecommunications, Computer Science, Engineering or Business Administration.
• 5–10 years of experience in ICT, telecom or technology product management, preferably with enterprise solutions.
• PMP certification is mandatory; a Master’s degree or MBA is a plus.
• Strong communication skills for presenting strategy, risks and mitigation to both internal and customer stakeholders.

Required skills

• Cloud services
• Security solutions
• Unified Communication platforms
• Managed data network technologies