Front Office Agent – Luxury Hotel

About the role

The Front Office Agent delivers exceptional guest service at check‑in, check‑out and cashiering, ensuring a seamless front‑desk experience that reflects Fairmont brand standards.

Key responsibilities

• Manage guest arrivals and departures efficiently, covering the reception desk at all times and handling all guest inquiries.
• Perform cashiering duties including cash, credit‑card, traveller’s cheque and direct‑billing transactions, settle accounts and balance ledgers each shift.
• Identify and report safety hazards, protect guest privacy, and follow health‑and‑safety procedures.
• Upsell room categories, manage individual PMS accounts during check‑out and maintain accurate cash floats.

Required profile

• Diploma or degree in Hospitality Management, Front Office Operations, Tourism or related field.
• Minimum 2‑3 years front‑office experience in a 5‑star luxury hotel.
• Strong communication, interpersonal skills and high integrity handling cash and confidential information.

Required skills

• Proficiency in Opera or a similar Property Management System.
• Knowledge of reception procedures and cashiering processes.