Full-Time Hostess – 2 Positions

About the role

Our client, a leading hotel in Nairobi, is looking for a warm and professional Hostess to be the first point of contact for guests. The role involves welcoming visitors, managing seating arrangements, and ensuring a smooth flow of service throughout the dining area.

Key responsibilities

• Greet guests on arrival in a courteous, professional manner and escort them to their tables.
• Allocate tables and manage seating plans to optimise guest flow, taking into account preferences and special requests.
• Handle reservations, walk‑ins and peak‑time coordination, including phone bookings and take‑out orders.
• Maintain a clean, presentable entrance and reception area.
• Communicate seating plans and guest needs clearly to restaurant service staff.
• Monitor table availability and readiness to support efficient service.
• Bid farewell to departing guests, encouraging repeat visits.

Required profile

• Certificate or Diploma in Food & Beverage, Hospitality or a related field.
• Minimum of 2 years’ experience in a hospitality or service environment.
• Excellent interpersonal and communication abilities.
• Professional appearance, positive attitude and strong customer‑service orientation.
• Ability to stay calm, organised and multitask under pressure.
• Team player with attention to detail.

Required skills

• Proficiency in Microsoft Office Suite.