Groups and Events Executive

About the role

Kempinski Hotels is hiring a Groups and Events Executive in Nairobi, Kenya, within its Sales & Marketing department. The post reports to the Group and Events Sales Manager and is responsible for selling events to meet personal and team revenue goals through warm client contacts, creative sales processes and effective closing techniques. It is a fixed-term, full-time position.

Key responsibilities

• Learn from the orientation and training programmes run by the Sales Manager and sales associates.
• Gather and apply knowledge of food, beverage and technical equipment and inter-departmental procedures to sales and planning.
• Maintain an up-to-date planning information portfolio and event files.
• Represent the hotel in telephone, written and personal contacts with current, past and potential clients.
• Prepare information-sharing communiqués to clients and other departments and keep them updated.
• Handle final preparations before and during events to ensure client satisfaction.
• Follow up enquiries within 24 hours and regularly trace client files; send personalised letters of appreciation after events and follow up outstanding balances.
• Manage advance deposits and final payments or credit arrangements in line with department guidelines and the Credit Manager.
• Meet and exceed personal monthly, quarterly and annual sales goals, focusing on one agreed market segment.
• Complete reports on time and follow all department guidelines.

Required profile

• Degree or diploma in business management or another relevant qualification.
• At least 4 years' experience as a Group and Events Sales Executive in a 5-star hotel.
• Excellent communication, facilitation, negotiation and customer service skills.
• Ability to work in a fast-moving team with multiple stakeholders.

Required skills

• Proficiency in Microsoft Office and office management software.
• Excellent writing, speaking and reading skills in English.
• Strong organisational skills, attention to detail and ability to multitask.