Hotel Supervisor

About the role

The Bigfish Restaurant in Nairobi is looking for a Hotel Supervisor to oversee daily operations and ensure excellent customer service, smooth workflow and high-quality service standards. The role covers supervising staff, handling guest issues, supporting restaurant operations, ensuring hygiene compliance and keeping a positive dining experience.

Key responsibilities

• Supervise day-to-day restaurant and hotel operations and coordinate front-of-house and back-of-house teams
• Ensure staff follow company policies, hygiene standards and operational procedures
• Assist with staff scheduling, attendance tracking and general workforce supervision
• Handle guest inquiries, feedback and complaints professionally
• Maintain cleanliness and safety standards and conduct regular floor checks
• Coordinate with the kitchen team for timely food preparation and delivery
• Monitor inventory levels and report supply shortages to management
• Support onboarding and training of new staff
• Prepare daily operational reports for management

Required profile

• Mid-level position; about 2 years of experience
• Full-time role based in Westlands, Nairobi

Required skills

• Leadership and people management
• Customer service excellence
• Communication, problem solving and decision making
• Time management, attention to detail and teamwork