ICT Assistant

About the role

The ICT Assistant will provide first‑line technical support, maintain computer systems and networks, and ensure reliable ICT services across offices, farms, processing plants and distribution centres. The role supports daily operations by troubleshooting hardware, software and connectivity issues while assisting with system administration.

Key responsibilities

• Provide first‑line ICT support to end users.
• Install and configure computer hardware, software and peripheral devices.
• Troubleshoot hardware, software and network problems.
• Maintain printers, CCTV, biometric and communication systems.
• Support network administration and internet connectivity.
• Apply system updates, security patches and manage user accounts.
• Perform routine data backup and recovery procedures.
• Monitor equipment performance and maintain ICT inventory.
• Assist with website and email administration.
• Train users on ICT systems and produce documentation.

Required profile

• Bachelor's degree in Information Technology or Computer Science (or equivalent).
• Minimum two years of ICT experience.
• Strong hardware troubleshooting abilities.
• Knowledge of network administration.
• Good communication and customer‑service orientation.

Required skills

• Microsoft Office suite
• Windows operating systems
• Hardware troubleshooting
• Network administration
• Basic cybersecurity awareness
• Database knowledge (advantage)
• Exposure to ERP systems