ICT Assistant Manager – Hospitality

About the role

A reputable hospitality organization in Diani, Kenya, is looking for an ICT Assistant Manager to support the delivery of secure and efficient technology services. The role covers IT infrastructure, enterprise systems, cybersecurity and user support, and contributes to ongoing digital transformation initiatives.

Key responsibilities

• Assist in administering the hybrid network infrastructure (LAN/WAN, Active Directory, Windows Server, DNS, FTP and file sharing).
• Support enterprise systems such as Protel Air PMS, iSelz POS, Infor Sun Financials and Google Workspace, including user management, error resolution, reporting and module integrations.
• Manage and monitor the FortiGate firewall, VLANs, NAT policies, IPS/IDS, antivirus and web filtering across staff, guest and back-office networks.
• Oversee the hybrid IP telephony infrastructure and the Onity room lock system, including key card issuance and emergency overrides.
• Manage the CCTV surveillance network (NVRs, storage, footage review) and in-house broadcast TV and entertainment systems, coordinating with vendors on upgrades, signal integrity and billing.
• Handle ICT hardware procurement, repairs, asset inventory, CMDB updates, print solutions and software license and contract renewals.
• Conduct ICT inductions, lead departmental refresher trainings and coordinate vendor-led software training.
• Liaise with vendors and service providers, assist in ICT CAPEX planning and lead digital transformation projects.
• Ensure data protection compliance and maintain cyber hygiene by reviewing logs and security alerts.

Required profile

• Minimum 5 years of experience in IT management or systems administration within the hospitality sector.
• Bachelor's degree in Information Technology, Computer Science or a related field; a Master's is an added advantage.
• Proven hands-on experience with PMS, POS and financial systems; familiarity with Protel Air, iSelz and Infor Sun Financials is highly desirable.
• Strong analytical and problem-solving skills, service-oriented mindset and commitment to guest experience.
• Excellent communication, stakeholder management and training delivery skills, and a high level of integrity.
• Relevant certifications (CCNA, CompTIA Security+/Network+, Microsoft Certified, ITIL Foundation) and project management exposure (PMP or PRINCE2) are advantages.

Required skills

• Network security, firewall administration (FortiGate), VLANs and cloud/enterprise platforms.
• Windows Server, Active Directory, Google Workspace administration and IP telephony.
• CCTV systems, physical security infrastructure, ICT asset and vendor management.

The vacancy is advertised by Summit Recruitment & Search, a recruitment agency in Kenya. Applications are handled directly by the agency; candidates who do not hear back within two weeks should apply again for other matching roles.