ICT Officer I - Network Support

About the role

Kabete National Polytechnic is hiring a full-time, on-site ICT Officer I (Network Support) in Nairobi. The officer installs, configures, monitors and maintains computer networks, ensures reliable internet connectivity and provides technical support to staff. Applications close on 01/12/2026.

Key responsibilities

• Resolve network user support requests, diagnose connectivity problems, troubleshoot incidents and escalate complex issues.
• Install, configure, administer and maintain network infrastructure such as routers, switches, wireless access points, network printers and other devices.
• Monitor network performance, availability and connectivity, identify faults and implement corrective measures.
• Configure and maintain LANs, WLANs, structured cabling, network ports and related connectivity infrastructure.
• Implement network security measures such as access controls, VLAN segmentation, firewall rules and secure wireless configurations.
• Administer network services and protocols including TCP/IP, IP addressing, subnetting, DHCP, DNS and network authentication.
• Maintain network documentation, run routine maintenance, backups, firmware updates and connectivity tests, and document results.
• Prepare technical specifications for network equipment and give technical advice on installations, upgrades and replacements.
• Guide user departments on network connectivity and ICT resource access.

Required profile

• Bachelor's degree in Computer Science, Information Technology, ICT, Computer Engineering, Telecommunications Engineering, Electrical and Electronic Engineering, Business Information Technology or an equivalent ICT qualification.
• Professional certification in computer networking (e.g. CCNA, CompTIA Network+, Huawei HCIA-Datacom, MTCNA) or equivalent.
• Practical skills in installing, configuring and troubleshooting routers, switches, wireless access points and structured cabling, gained through industrial attachment, internship or practical work.
• Working knowledge of TCP/IP, IP addressing, subnetting, VLANs, DHCP, DNS and network security, and of Windows Server or Linux server administration.
• Knowledge of network monitoring tools, IP telephony (VoIP) and IP-based CCTV.
• Membership of a relevant professional body such as CSK or ICTSK.

To apply, submit a cover letter, detailed CV and copies of your national identity card, professional and academic certificates and transcripts to the Principal of Kabete National Polytechnic or by email.