ICT Officer III – Nakuru County Public Service Board

About the role

The ICT Officer III will be responsible for installing, configuring and maintaining computer systems, software and network equipment for Nakuru County Public Service Board. The role provides technical support to staff, ensures data security and monitors network performance.

Key responsibilities

• Collecting ICT operational data and monitoring equipment performance.
• Installing and configuring end‑user devices, operating systems and application software.
• Troubleshooting, diagnosing and resolving network, software and hardware issues.
• Providing end‑user support and managing the ICT helpdesk.
• Repairing and maintaining ICT equipment and peripherals.
• Undertaking basic ICT training for staff.

Required profile

• Diploma or Bachelor’s degree in ICT, Computer Science, Information Technology or a related field from a recognized institution.
• Relevant experience in installing, configuring and supporting ICT systems.

Required skills

• Installation and configuration of ICT devices.
• Operating system and application software setup.
• Network troubleshooting and performance monitoring.
• Hardware maintenance and repair.
• Helpdesk support and end‑user assistance.